As part of engagement using MSE there is a need that when you want to respond to someone following you or someone you are following that as you start typing there username it should autocomplete, as twitter for example know who follows you and who you are following.
Here is an example:
I want to send a message to Chris Cognetta and start to type his username/handle in twitter @ccog... it should auto complete as @ccognetta
As MSE moves into an engagement tool, there is a need for it to allow posters to auto insert hashtags that are used frequently by the brand. There should be a couple of options around this.
1. Hashtags that are always applied
2. Hashtags that you can select from, that are used frequently
3. Hashtags strings that you can used as need on posts
Here is an example if I am at an event I pay want to used the event hashtag as well as the Dynamics CRM hashtag.
#MSdynCRM, #Mobility, #WPC2016
Still missing additional slavic languages like Czech, Slovak, and others. Please, add at least searching capability; there is not GUI translation necessary.
Can we please add the ability to track Authors. For example right now I cannot monitor any post by @nzCRMguy. If someone mentions @nzCRMguy it picks that up, or if someone RT @nzCRMguy that works. What's the point of having the ability to add a MSL widget to a Contact record in CRM if you cannot show what that person is posting?
Have a customer to whom we are demoing who are extremely interested however they have questions on the following sources
Is Instagram a source or will it be in the near future?
Is Pinterest a source or will it be in the near future?
Would it be possible to provide access to the list of all sources on the product simply for lookup purposes?
Many thanks and the new version looks brilliant.
Would you consider adding a name field for each query within a search topic?
I have a search topic with several queries each with several keywords and it would be good to be able to name them to provide context.
In Microsoft Social Engagement there should be a feature added so that customer's can filter the post as per the location or to a specific country. In other words, data acquisition should not be restricted to location.
It can filtered later through analysis however customer would have to pay for the extra posts.
For e.g. If a customer set up a keyword search for Apprenticeships, but it's reaching our limit too quickly as it's searching globally. We should have an option to limit this search to UK based twitter posts only.
We have very limited options in Rules
1. Filter - FB, Twitter, videos
Now if customer enters the search topic, customer gets 50000 post
We do not have option to select on UK based twitter post
Customers have to pay unnecessarily for the post which they do not require.
Después de utilizar MSL durante más de 4 meses, hemos identificado la falta de la capacidad de la herramienta para programar escuchas a sitios específicos, como es el caso de TripAdvisor o Gazat Café.